THE COLLAR :

Q.  Is the stimulation safe for my dog?

A.  YES.  Wile the stimulation is startling, it is harmless to your pet.  Electronic training devices require interaction and training from the owner to achieve desired results.

Q.  How will I know that the collar is placed correctly on my dog?

A.  You will need enough room to slip 2 fingers under the collar placed on the upper portion of your dog’s neck.

Q: Can my dog wear his tags on the training collar?

A:  We recommend that tags be located on the top of the collar. Metal tags coming in contact with the probes can drain the battery.

Q: Will it damage the receiver if my dog goes swimming?

A: No, your SportDOG receiver(s) are waterproof and submersible.

REMOTE  TRANSMITTER  &  RECEIVER :

Q: Do I need to charge both the transmitter and the receiver together?

A: No. The transmitter and the receiver can be charged separately if necessary.

Q: How can I tell if my transmitter needs to be recharged or the 9V battery replaced?

A: The transmitter indicator light will flash when the Continuous button is pressed.

Q: Can I change the operating mode on my transmitter?

A: Yes. Refer to the Program the Remote Transmitter section of your owner’s manual.            

Q: Will the signal from my SportDOG electronic trainer interfere with another SportDOG electronic trainer?

A: No. Each SportDOG system has its own frequency ID code so that other SportDOG systems will not experience conflicting signals.

Q: What is the rechargeable battery operating life of my transmitter or receiver?

A: Depending on frequency of use: 

SD-400 Series transmitter or receiver 15 to 20 hours 

Q: If I am not going to use my SportDOG trainer for several weeks. Are there any precautions I need to take?

A: Your system should be fully charged every 6 weeks to keep the batteries viable.

Q: What can I do if my transmitter will no longer communicate with my receiver?

A: Follow the steps in the Resetting the Collar Receiver section in your owner’s manual.

Q: How do I program my receiver to the transmitter?

A: Refer to the Reset the Collar Receiver Section of your owner’s manual.

Q: Will the receiver that came with my system, only communicate with the transmitter model that came with the system?

A: Any of our SportDOG receivers will program to any of our SportDOG transmitters.  Please refer to your Owners Product Guide for instructions on resetting the collar to the transmitter.

Q: If I unplug my unit after it is fully charged, and immediately plug it back in, will the unit start flashing again?

A: No. The flashing full charge indicator is based on a timer and will need to “cycle” again, even though the unit is fully charged.

Q: What if my unit(s) begin flashing while they are charging before the recommended charging time has completed?

A: Continue to leave your system on the charger for the full charging time as described in the manual.